Subscription & Refund Policy

Where offered, the checkout states the trial duration and first charge date. A payment method may be required. The subscription becomes paid automatically at the end of the trial unless cancelled before that date.

The plan price is stated exclusive of VAT unless checkout expressly says otherwise. It renews for the billing period shown at checkout using the saved payment method until cancelled. Stripe displays the final amount, currency, taxes and billing date before confirmation and provides invoices or receipts.

The workspace Owner can cancel through the Stripe billing portal or contact support@booqiva.com. Unless the checkout states otherwise, cancellation takes effect at the end of the paid billing period and access continues until then.

Subscription charges are normally non-refundable once a billing period starts, except where mandatory law applies or Booqiva confirms duplicate billing, an incorrect charge or material service failure. Approved refunds return to the original payment method; provider processing time varies.

Stripe may retry failed payments and request an updated payment method. Access may be restricted after notice while an amount remains overdue. Maltese business customers are charged Maltese VAT at the applicable rate. Eligible EU business customers may receive reverse-charge treatment only after their intra-EU VAT number and establishment information are validated. Customers outside the EU must provide adequate business and location evidence. Customers remain responsible for accurate billing and tax information.

This policy governs the Booqiva SaaS subscription. Payments, deposits and refunds charged by a rental company to its own customers are governed by that rental company's terms and are not Booqiva subscription charges.